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Scroll down for FAQs or use our contact page to connect with a Reach representative.

Frequently Asked Questions

Is Reach FDA approved and considered an approved medical device?

No, Reach is not and FDA approved medical device but it was created with very close consultation with physical therapists. Additional enhancements and clinical studies will be completed.

How do I see analysis and results from my movements in Reach experiences?

Login to your account. From the main dashboard, navigate to the “Goals and Progress” section to see graphs and analysis of your movements.

Why is everything measured in percentage of volume? Isn’t range of motion the standard?

Range of motion has been considered the standard measure for appendage movement because there was no way to measure range of motion in real time. Measuring range of motion requires moving one’s arm to the highest point along a single axis at which a measuring device known as a goniometer (similar to a large compass) is used to measure the angle. Reach takes advantage of sensors to track and record the location of each hand every 100th of a second. This real-time tracking is provides movement analysis in three dimensions and yields superior movement analysis. Because of this, Reach measures the volume of space one’s arms are able to move through. Reach’s 3D visualizations and graphs provide clear indications of gaps in movement capabilities, which is not possible with traditional measuring devices. However, at a high level, one can use range of motion and volume of motion somewhat interchangeably, if desired.

What does the Assessment Volume Over Time report show me?

The dots on the graph show the percentage toward full range of motion for each arm. We call it “volume of motion” because we are actually measuring the volume of space your arm can move relative to other people with the same arm length. Hover over the dot to display the time/date and percentage of volume. Click on the dot to see your arm movement during that session.

I’m having trouble linking my VR experience with Reach to get my movement analysis. What do I do?

Your Oculus Link Code needs to be entered into the Oculus Link Code field on your portal account profile. You will see your Oculus Link Code in the Reach VR experience on the right panel of the main menu.

Can these reports be exported so I can view them in other tools?

You can click the camera icon in the toolbars above any report to download an image of that report.

How do I change my password?

Navigate to “Manage My Info” from the main portal dashboard and click the Password and Security link at the top of the page. You may also visit this link to reset your password.

How do I exit Reach VR experiences?

Reach follows the standards set by many other Oculus games: press and hold the flat Oculus button on the right hand controller to exit an experience. Press the flat menu button on the left controller to pause the experience.

Does Reach cure shoulder issues?

Reach has not been evaluated by the FDA and therefore makes no claims of curing or rehabilitating any particular pathology. Evidence does show that many shoulder issues can be resolved by movement patterns designed to increase blood flow, which can increase range of motion and strength.

When are updates released?

Regular product updates are released on no particular schedule. Reach is building its library of experiences and is dedicated to continuing to enhance the product into the future.

Shoulder health— for life!

Studies show that daily shoulder and arm movement is a key component of staying healthy. The Reach system will challenge you to advance and keep you at your best. Ready to get started?